Returns & Refunds

Our Commitment

At Adnan Oud House, your satisfaction is paramount. We stand behind the quality and authenticity of every fragrance we offer.

Return Eligibility

Due to the nature of fragrance products, we accept returns only under the following conditions:

• Product received is damaged or defective
• Wrong product was delivered
• Product seal is intact and unopened (for unopened items only)
• Return request is made within 7 days of delivery

Non-Returnable Items

• Opened or used fragrance products (for hygiene and authenticity reasons)
• Products without original packaging
• Sale or clearance items (unless defective)

How to Initiate a Return

1. Contact us at info@adnanoudhouse.com or via our contact form
2. Provide your order number and reason for return
3. Our team will review and provide return instructions
4. Ship the product back in its original packaging

Refund Process

Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange a product for a different fragrance, please contact us. We'll do our best to accommodate your request, subject to product availability.

Need Help?

Our customer support team is here to assist you. Get in touch and we'll resolve your concern with care.